Job Vacancies

Please find below the current vacancies at Jenkins Shipping.

Contact careers@jenkinsgroup.com for more information.

Vacancies

LGV Driver (Day Shift) - Liverpool

We are seeking to recruit a LGV Driver for our day shift to work from our base in Liverpool.

The majority of collections / deliveries will be within the North West Region including the local container terminals, however, there would be opportunities for collections / deliveries at other destinations around Great Britain.

Responsibilities

  • Driving legally and courteously
  • Daily walk around checks
  • To follow all rules and health & safety regulations

Knowledge and Experience

  • Relevant experience
  • Up to date with driving qualifications
  • Experience of working with others in teams to deliver results
  • Flexible approach with a focus on service and performance

Competencies

  • Safe and efficient
  • Excellent communicator
  • Customer service orientation
  • Collaboration and Teamwork
  • Detail Conscious

If you are interested in working with us click on the apply now button at the top of this advert and attach a copy of an up to date CV.

Customer Care Team Agent

We are seeking to recruit a Team Agent to our Customer Care team, based in our Belfast Head Office. Reporting to the Customer Care Team Manager, the role will assist in our drive for outstanding and efficient customer service. This opportunity is suited to a highly communicative individual who enjoys working as part of a team in a fast paced environment in customer account holding. We are based in modern offices situated on West Bank Road in Belfast. The hours are Monday to Friday 8.00 – 17.00, with occasional overtime required.

Key Responsibilities:

Functional Responsibilities:

  • Manage customers inbound stock from receipt of arrival notice;
  • Ensure correct documents are received and processed in advance of good receiving according to agreed procedures;
  • Prepare tally sheets for operations to inform them of expected cargoes as per shipment;
  • Ensure VAT payments are processed as required;
  • Ensuring container pins and clearance are received ahead of goods arrival;
  • Ensure all cargoes arriving are added to the appropriate warehouse management system;
  • Issue out-turn reports to customers as required;
  • Keeping customers updated with progress reports on all stock matters, as and when required;
  • In conjunction with operations, investigate any discrepancies between expected and received cargo and resolve;
  • Reporting of any discrepancies to customers;
  • In conjunction with operations, take record of any goods arriving in damage condition and ensure the relevant stock is quarantined on the Warehouse Management System;
  • Reporting of goods arriving in damage condition, as per customers’ requirements;
  • Develop and maintain strong relationships with customers and address their concerns professionally;
  • Process repairs on Warehouse Management System;
  • Raise invoice schedules relating to items repaired;
  • Communicate damage to customers and notify of repair process and results thereafter;
  • Process customer orders accurately;
  • Issue stock and delivery reports as required;
  • Provide reports to facilitate stock inventories, investigate discrepancies and adjust warehouse management system as required;
  • Answering and managing incoming phone calls;
  • Managing multiple email inboxes;
  • Dealing professionally with customer issues/queries arising from time to time;

Teamwork and Collaboration Responsibilities:

  • Building strong relationships within the Customer Care team and providing colleagues support in delivering results;
  • Provide support for new colleagues;
  • Retaining and filing Proof of Delivery (PODs);
  • Maintain productivity KPIs;
  • Maintain records of volumes arriving for finance;
  • Attending customer meetings where required;
  • Collaborate and cooperate with colleagues from all areas of the business to ensure excellent customer service
  • Passing on new business leads to the Commercial team
  • Carry out all reasonable activities as requested by management

Qualifications, Skills and Experience

Essential

  • GCSE grade C and above In English and Maths;
  • A Level (or equivalent) educational achievement;
  • Administration experience in a customer account handling service;
  • Experience in communicating at different levels across an organisation and the ability to adapt tone and style to suit audience;
  • Experience of working closely with Operational Teams for service delivery
  • A demonstrable track record of excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establish a clear structure to your work to maximise the best use of your time;
  • The ability to detail with and manage competing priorities with precision and accuracy;
  • Excellent working knowledge of Microsoft office products, particularly Microsoft Excel and Word;
  • Ability to develop good working relationships with customers and colleagues;
  • Professional written communication style;
  • Experience in problem solving and working proactively towards solutions.

Competencies:

The key competencies required for the effective performance of the role are:

  • Customer Service Orientation
  • Planning, Prioritising and Organising
  • Problem Solving
  • Detail Conscious
  • Adaptability/ Flexibility
  • Relationship Building & Influencing
  • Communication (both verbal and written)
  • Commercial Awareness

Benefits

  • Competitive Salary;
  • Free on-site Parking;
  • Contributory Pension Scheme;
  • Professional Development Opportunities.

 

To apply, please download the APPLICATION FORM by clicking the ‘Apply now’ button. Please complete and return to careers@jenkinsgroup.com by 10th December 2020

Apply Now